WRNMMC - Customer Advocacy Program

Walter Reed National Military Medical Center

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The nation's authority for health info from NLM, NIH.

For emergency and urgent care, dial 911 or go to an Emergency Room. More at Emergency Medicine.

Call your provider (doctor) for medical, diagnosis, treatment, prescription questions. See Contact Us for phone listing.

Before contacting a Customer Advocate, check (FAQs) or Quick Links below:

Medical Records.
Appointments.
Pharmacy. Prescription/refill.
Patient departments. Diagnosis, treatment, medical advice.
General information: (301) 295-4000 or toll-free - 1 (800) 526-7101
State of Maryland Division of Vital Records. Birth and death records.
Careers. Employment at WRNMMC.
Staff locator. (301) 295-4611 or Toll-free, 1 (800) 526-7101.
Patient Locator. (301) 295-2126.
Hospital hours.
Military service records:
- U. S. Navy Bureau of Personnel Homepage.

Vendors - do not solicit. See Business Center for proper channels.

Are you eligible for or have received care at WRNMMC?

If yes, Customer Advocates welcome your feedback to improve delivery of patient and visitor services.

Please visit the department in person and ask for the Customer Advocate.

Customer Advocates do not:

• Provide medical advice.
• Make appointments.
• Work with vendors. Please no solicitation of products or services.

Customer Advocates do welcome:

• Suggestions or compliments.
• Additions to the web site that would be most helpful to you.
• Feedback about your recent experience at WRNMMC.

Customer Advocacy Program (CAP)
- Location:
  - Building: 9 Floor: 1
- The Customer Advocacy Office is located in the Customer Service area. From Visitors' Garage, enter Outpatient Center, Bldg 9. Pass escalators. Customer Service desk is on left.
- Phone:
  - DSN: 295-0156
  - Front Desk: (301) 295-0156
  - General Information : (301) 295-4000
  - Toll-free General Information : 1 (800) 526-7101
- Hours of Operation:
  - Monday thru Friday 7:30 AM to 4:00 PM

Customer Advocates are available in each department. Go to Contact Us for more information on each department if you wish to call, visit, or email a Customer Advocate.

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Walter Reed National Military Medical Center

8901 Rockville Pike
Bethesda, MD 20889-5600
(301) 295-4611; toll-free 1-800-526-7101
www.bethesda.med.navy.mil