Customer Service

While you were visiting the facility today, did you experience an example of poor customer service, or an example of great customer service? We would like to know. You are welcome to return this form to us by fax at 301-295-4643, or by US Postal Service. Our address is at the bottom of the form. Another option can be in person at the Customer Advocacy Office, Building 9, 1st floor near the escalators.

Open, print, complete, and return the Comment Form to us."

• Customer Service
  • Location:
    • Building: 9 Floor: 1
  • Building 9 is the Outpatient Center whose main entrance faces the Visitors' Garage on Brown Dr. Enter Bldg 9. Pass escalators. Customer Service desk is on right.
  • Phone:
    • DSN: 295-4000
    • Front Desk: (301) 295-4000
    • Toll-free automated phone line : 1 (800) 526-7101
    • After-hours Command Duty Office : (301) 295-4611
    • Patient Locator : (301) 295-2126
  • Hours of Operation:
    • Monday thru Friday 7:30 AM to 4:00 PM

• Visitor Center